FAQ

Facility information

・Do you have parking? Is it possible to come by car or bike?

Unfortunately, there is no parking lot. Please use public transportation. The nearest stations are as follows.
Kyoto Station, JR (a 15-minute walk) / Gojo Station, Kyoto City (Municipal) Subway (7 minutes walk) / Kawaramachi Station, Hankyu Kyoto Line (a 10-minute walk) / Shimizu Gojo Station, Keihan Railway (3-minute walk)

Please show about parking near from MTRL KYOTO.(2016/7/22 update)
MTRL KYOTO Parking map

・Can I pay by credit card?

Credit or debit cards with the Visa, MasterCard, or American Express logo are accepted. (※ JCB is not supported. Additionally, please be aware that installment payments, revolving payments, and bonus payments are not accepted.)

Events

・Can I rent out the entire space for private use?

・I won’t be able to make it to the event I registered for/I would like to know how to cancel my registration for an event.

It is not necessary to contact us by phone or email. Please click on the “Cancel” button that is displayed while you are logged in to the appropriate event page. faq-cancel
There won’t be an email to confirm that your registration has been cancelled, so please make sure that your user icon does not appear in the participant list.

・I want to check to make sure I’m registered to join an event.

If the “JOIN” button on the event page has changed to “planning to go”, then your registration is complete. There won’t be an email to confirm that your registration has been made, so please make sure that your user icon appears in the participant list.

About Member

・I’d like to delete account, what should I do?

After logging in, click the “Delete account” button located on MYPAGE.

About the tools

・Can i scan documents?

Yes.

How to scan and points to note
・Our facility’s scanner is a ScanSnap and can only scan single sheets at one time. Please be aware that it cannot scan items such as open books.
・Scanned data is stored on MTRL’s shared Mac computer. When using this computer, please bring your own USB memory for transferring data.
・If you wish to use the scanner, please inform a nearby staff member and we will prepare the machine.
・Use of the machine will be refused in the case of an infringement of rights, including copyrights, trademark rights, patent rights, design rights or any other intellectual property rights of a third party. If an infringement of the above-mentioned rights has occurred, the facility will not assume responsibility.
・Please be careful not to leave anything behind.

・How do I use the CNC milling cutter?

To use the CNC milling cutter, please bring in your own data on a USB memory. (We recommend working with Fusion 360)

!! Using the CNC milling cutter is dangerous. Please use extreme caution. Additionally, please refrain from using this machine accompanied by children elementary school age and under. Thank you for your understanding in advance.

Please see the CNC milling cutter’s detailed operating instructions below.
[English]CNC User Guide

Time required
Production time will fluctuate depending on content of your data (shape and size). Please ask a staff member for a rough estimate.

Supported Materials


A variety of wood, wax, MDF, aluminum and plastics can be used with the CNC milling cutter at our facility. For inquiries on other materials, please contact us by e-mail.CONTACT

Other important points to note
・We don’t make the data for CNC.
・Costs will not be refunded for poor modeling due to defects in the original data
・Use of the machine will be refused in the case of any content that violates the law or is inappropriate. Additionally, if content is deemed inappropriate, even during the production process, use of the machine will stop immediately. Use of the machine will be refused in the case of an infringement of rights, including copyrights, trademark rights, patent rights, design rights or any other intellectual property rights of a third party. If an infringement of the above-mentioned rights has occurred, the facility will not assume responsibility.

・Can I print out documents?

Yes. See below to find out how.

Size

The maximum size print out for our facilities’ printer is A3.

About paper

Copy paper will be used for printing. Please refrain from bringing in your own paper as this can cause the printer to jam.

Usage fee

Regardless of size, the following rates will be used. Fees will be settled at the time of check-out.
Color: 50 yen
Black and White: 10 yen

How to use

Listed below are two ways to use the printer. Both cost the same amount.

—– ○ Self-service ※Customers print from there personal computer.
  • 1.Download the printer driver and uploader here
  • 2. Install the driver.
  • 3.
 Connect to Wi-Fi (MTRL-Lounge) and add “OKI-C811-AE6F8A” from the printer management screen.
  • 4. At the counter, tell us the color and number of sheets desired. We will hand you the paper.
  • 5. Set the paper in the printer’s manual tray and print.

  • —– ○Staff assisted ※A MTRL staff member receives the data and makes the print.
  • 1. Bring a USB drive containing the data you want printed to the counter.
  • 2. A staff member will make the print and hand you the results.

  • Other

    • Use of the machine will be refused in the case of any content that violates the law or is inappropriate. Use of the machine will be refused in the case of an infringement of rights, including copyrights, trademark rights, patent rights, design rights or any other intellectual property rights of a third party. If an infringement of the above-mentioned rights has occurred, the facility will not assume responsibility.
    • Please be aware that misprints will not be refunded.
    • Please do not leave any printed items behind.

    ・Can I handle and use the materials and tools freely?

    In order to use the 2F workspace containing the materials and tools, membership registration (free) is required. Register as a member here.

    ・How do I use the laser cutter?

    To use the laser cutter, please bring in your own data on a USB memory.

    Data format
    ーーー
    ・File format : ai
 (version: CS4)
    ・Color mode : RGB
    ・Cut line (Manufactured cut-out line) : 0.001mm
    ・Color of cut line : Red (R 255/G 0/B 0)
    ・Engraving color : Black (R 0/G 0/B 0)
    ーーー
    ※All text should be outlined
    ※Any data that is not to be cut or engraved should be removed.
    ※When engraving an image, grayscale (8bit) or 2-gradation should be used.

    Size
    The maximum manufacturing size for our facility’s laser cutter is【w457 x d305 x h145 mm】. 
Please bring in material that falls within the above-mentioned size.
    ※There is a thickness limit for cutting to be possible. Example)Wood・Acrylic:3mm thick/ Metal:not supported

    Supported Materials


    Use of the following materials is not accepted.
    ・Materials which reflect laser (such as (polished) metal with a mirror-finish)
    ・Materials which emit toxic fumes upon being burnt (such as PVC)

    Other important points related to use
    ・We don’t make the original data.
    ・We are unable to refund unwanted outcomes due to defects in the original data.
    ・While some materials are available for purchase, we recommend that you bring in your own if the material desired for manufacturing has already been decided.
    ・Finished accuracy can not be guaranteed for manually manufactured products.
    ・A test is required when manufacturing. Please have enough materials prepared.
    ・Material with an uneven shaped surface can not be processed. (Only flat surfaces)
    ・Use of the machine will be refused in the case of any content that violates the law or is inappropriate (to the public). Additionally, if content is deemed inappropriate, even during the production process, use of the machine will be stopped immediately. Use of the machine will be refused in the case of an infringement of rights, including copyrights, trademark rights, patent rights, design rights or any other intellectual property rights of a third party. If an infringement of the above-mentioned rights has occurred, the facility (we) will (does) not assume responsibility.

    ・How do I use the 3D Printer?

    To use the 3D Printer, please bring in your own data (stl) on a USB memory.

    Time required
    Production time will fluctuate depending on content of your data (shape and size).

    Supported Materials


    We have two materials(ABS and PLA) but you can use ABS.
    Color:Black / White

    Other important points related to use
    ・Production of original content on behalf of a third party is not permitted.
    ・We are unable to refund unwanted outcomes due to defects in the original data
    ・While some materials are available for purchase, we recommend that you bring in your own if the material desired for manufacturing has already been decided.

    ・How do I use the sewing machine?

    To use the sewing machine (brother Family Marker FM800), please bring in your own thread. We also suggest bringing in other tools necessary for sewing work (marking pins, sewing scissors, thread cutting scissors, etc.)

    Time required
    Please assume the time it takes to prepare the upper and lower threads for embroidery/sewing.

    Embroidery feature
    When using the embroidery feature, please prepare embroidery thread compatible with sewing machine (brother Family Marker FM800). A list of compatible embroidery thread follows below.

    – Ultra Post 39 color set (model: ETS39)
    – Ultra Post 23 color set (model: ETS23)
    – Ultra Post 22 color set (model: ETS22)
    – Country 40 color set (model: CTS40)
    – Country 21-color set (model: CTS21)
    (* All genuine products of brother Corp.)

    Bobbin
    We have prepared a machine specific bobbin. Please refrain from using another bobbin as the use of a non-specific bobbin will cause harm to the machine.

    Other important points related to use

    ・Regarding basic operations (such as upper/lower thread preparations), please reference the instructions provided on the sewing machine.
    ・We are unable to refund unwanted outcomes due to personal mistakes operating the machine. ・See the handling instructions here for more details on how to use the sewing machine.
    ・Use of the machine will be refused in the case of any content that violates the law or is inappropriate (to the public). Additionally, if content is deemed inappropriate, even during the production process, use of the machine will be stopped immediately. Use of the machine will be refused in the case of an infringement of rights, including copyrights, trademark rights, patent rights, design rights or any other intellectual property rights of a third party. If an infringement of the above-mentioned rights has occurred, the facility will not assume responsibility.

    Other

    ・Can i bring in my kids or pet?

    MTRL KYOTO is a co-working space for people who do creative work. However, because potentially harmful objects such as manufacturing equipment, sharp metal/wood, and chemicals are within hands reach inside the building, it can be very dangerous. The use or observation of those accompanied by infants or pets is not permitted.

    ・Is it okay if I just observe?

    Those wanting to observer will be asked to check-in as drop-in use customers. Photography is permitted inside the facility, but please be considerate so as not to inconvenience other customers.